Currently OnboardFlow tracks trial users. If your business offers a free plan (i.e. freemium) then it isn’t currently possible to track those users within OnboardFlow.
We are planning an update that will let you track Freemium users too. Due to the difference in lifespan (i.e. trial users typically last for 14-30 days whereas free users can last a lifetime), we will likely release Freemium support as an optional add-on.
We’ll share more detials here as we have them.